Accessibility statement
Sentra Trust aims to provide a clear, understandable, and usable experience for customers with a wide range of abilities, devices, and assistive technologies.
1. Our commitment
We consider accessibility when designing content, navigation, forms, authentication, notifications, and transaction journeys. Our goal is to support recognized accessibility practices and continuously improve barriers identified through testing and customer feedback.
2. Features provided
- Keyboard-accessible navigation, controls, and visible focus indicators.
- Semantic headings, labels, landmarks, and alternative text where appropriate.
- Responsive layouts that reflow for mobile screens and enlarged text.
- Readable colour contrast and status messages that do not rely only on colour.
- Skip links, clear error guidance, descriptive button labels, and reduced-motion support.
- Light and dark display modes where available.
3. Browser and assistive-technology compatibility
For the best experience, use a current version of a major browser with security updates enabled. The website is designed to work with common screen readers, keyboard navigation, browser zoom, and operating-system accessibility features.
4. Known limitations
Some third-party content, downloaded documents, charts, or older pages may not yet provide the same level of accessibility. We review reported barriers and prioritize fixes based on customer impact, security, and technical feasibility.
5. Alternative formats and assistance
If you cannot complete a task or access information, contact us and describe the page, action, device, browser, and assistive technology involved. We will work with you to provide reasonable assistance or information in an alternative format.
6. Accessibility feedback
We welcome feedback about accessibility. Use Contact Us for general enquiries or Live Support after signing in for help connected to your account.