Your privacy matters
This policy explains the categories of information we process, why we process them, and the choices available to you.
1. Information we collect
- Identity and contact information: name, username, email, phone number, date of birth, address, and identity-verification records.
- Account and financial information: account numbers, balances, beneficiaries, deposits, transfers, cards, loan applications, and transaction history.
- Security information: password hashes, verification status, login events, device/session information, and fraud or risk signals.
- Communications: contact enquiries, support conversations, attachments, preferences, and notification delivery records.
- Technical information: browser, device, IP address, timestamps, logs, and information needed to operate and protect the service.
2. How we use information
We use personal information to create and administer accounts, verify identity, process instructions, display balances and records, provide support, send service and security notices, prevent fraud, enforce limits, meet legal obligations, improve reliability, and protect customers and Sentra Trust.
4. How information is protected
We use administrative, technical, and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure, or loss. These include access controls, protected sessions, secure credential storage, audit records, and monitoring. No system is completely risk-free, so customers must also protect their credentials and devices.
5. Retention
We retain information for as long as needed to provide services, maintain transaction and audit records, resolve disputes, prevent fraud, and satisfy legal or regulatory obligations. Retention periods vary by record type. Information is securely deleted or anonymized when it is no longer required.
6. Your rights and choices
Depending on applicable law, you may ask to access, correct, update, restrict, or delete certain personal information, or object to particular processing. Some financial and compliance records cannot be deleted immediately. You can manage communication preferences in Settings and submit privacy requests through Contact Us.
8. Privacy questions
Contact Sentra Trust if you have a privacy question or want to exercise an available right. We may need to verify your identity before completing a request.