Important information
Please read these terms before using Sentra Trust. By registering for or continuing to use an account, you confirm that you understand and accept these terms.
1. Your agreement with us
These terms form an agreement between you and Sentra Trust for the accounts, cards, transfers, deposits, loans, statements, support tools, and other services made available to you. Product-specific disclosures, pricing, notices, and instructions shown in your dashboard also form part of this agreement.
If a product-specific term conflicts with these general terms, the product-specific term applies to that product.
2. Eligibility and account information
You must provide complete and accurate registration information, maintain a valid email address, and satisfy all identity-verification requirements. You must promptly update information that changes.
- An account is personal to its registered owner and must not be transferred or shared.
- We may request documents or information needed to verify identity, ownership, source of funds, or transaction purpose.
- Key transaction features may remain restricted until required verification is approved.
3. Passwords, PINs, and account security
You are responsible for protecting your password, transaction PIN, verification codes, registered devices, and email account. Never disclose a password, PIN, or security code to another person.
Notify us immediately through Live Support or the Contact page if you suspect unauthorized access, loss of a registered device, or an unrecognized transaction. We may suspend access while investigating a security concern.
4. Payments, deposits, and transfers
You must review the recipient, account number, amount, currency, fees, and narration before authorizing a transaction. A transaction is treated as authorized when the required security step is completed using your account.
Processing and availability
Transactions may be delayed, declined, reviewed, reversed, or held where information is incomplete, funds are unavailable, a limit applies, verification is required, or fraud, sanctions, legal, or operational concerns arise. International transfers may require additional review and supporting verification.
Errors
Report an incorrect or unauthorized transaction as soon as possible and provide the reference number and relevant evidence. A displayed transaction status does not prevent correction where an error is confirmed.
5. Fees, exchange rates, balances, and limits
Applicable fees, exchange rates, repayment information, and transaction limits will be shown before confirmation or in the relevant product disclosure. You authorize us to debit applicable charges from the selected account.
Available balance may differ from ledger balance because of pending transactions, holds, reversals, or deposits awaiting approval.
6. Prohibited and restricted use
You must not use Sentra Trust to commit fraud, conceal the source of funds, breach sanctions, impersonate another person, interfere with the service, exploit errors, or conduct activity prohibited by law. We may reject or investigate activity that appears unlawful or inconsistent with these terms.
7. Service availability and liability
We work to keep digital services available and accurate, but maintenance, network failures, third-party disruption, security incidents, or events outside reasonable control may affect access. We are responsible only to the extent required by applicable law and the specific terms governing the affected service.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
8. Changes, suspension, and closure
We may update these terms when services, technology, security practices, or legal requirements change. Material changes will be communicated through an appropriate channel. We may restrict or close an account for security, legal, misuse, inactivity, or eligibility reasons, subject to applicable notice requirements.
You may request account closure after outstanding obligations and pending transactions are resolved.
9. Questions and complaints
Contact us if you need clarification, want to report an error, or wish to make a complaint. Signed-in customers should use Live Support so the conversation is securely associated with their account.